This can happen for a few common reasons:
Authentication failed — You might not have approved the payment via your banking app
Card restrictions — Your bank may block certain transactions
Security checks — Your bank might need to confirm it was you
Insufficient funds — Always worth checking
If problems persist, you can pay via:
Bank transfer
Instant transfer (Open Banking – UK & EU only)
Still stuck? Email us at [email protected] — we’ll be happy to help.